FREQUENTLY ASKED
QUESTIONS

From late November, throughout December in the run up to Christmas & Year End, School Holidays, Mothers Day, Fathers Day and Public Holidays are especially busy periods for us.

Therefore, it is strongly recommended to book as far in advance as possible (especially for larger groups) in order to secure availability and to avoid disappointment.

Our peak times are between 10.00am and 2.00pm Fridays to Sundays and all day on public holidays.

Therefore, our 18 hole off peak discount and Dusk & Dawn discount are not applicable during these times.

We are unable to process same day bookings, as our onsite staff are busy serving our golfers. You are welcome to walk-in at your preferred time and join the queue. Please note there may be wait times of up to 30 minutes during peak periods.

Advance bookings are not required for groups of 10 players or less, you can just walk in on the day at your preferred time and join the queue. For groups of 11 or more players, or during busy school holidays, advance booking is recommended.

All bookings of 6 players or more (SUPA GOLF) or 10 players or more (SUPA PUTT (MINI GOLF)) require payment in full up-front, and as all payments are non-refundable, we really need to know the numbers at the point of booking.

We understand this may be tricky to know when making a booking in advance, so where numbers are still uncertain, we normally recommend balancing booking and paying for a conservative number you’re confident will attend on the day, with paying for enough players to secure enough tee times that you can add some more on the day.

If you add a note in your booking request giving us a minimum/maximum number of players you anticipate attending, then we will recommend booking and paying for the minimum recommended number of players which will secure you the maximum number of tee times you’d need.

Please note we kindly request you do not make a booking with uncertain numbers and leave it unpaid until you are more certain, as this not only prevents other people making bookings it may result in your booking being cancelled to allow others to play, especially during Busy Periods.

Tee times are booked at 10 minute intervals. The maximum group size for a tee time at SUPA GOLF is 5 players.

The reason for the maximum group size of 5 is that for every extra player above that, it gets extra slow – which holds up all the groups behind and slows down the whole course for the day.

So we have to balance what’s fair for everyone – which means splitting up a larger group.

For 30+ players for SUPA GOLF, we recommend what’s called a “shotgun start”, where everyone is sent out in groups to different tees on one of our 9 hole courses *, and then all play simultaneously. This is by far the most efficient way to get everyone out and back again at the same time, and to avoid queuing and waiting on the first tee and long waits for the players who finish first.

Shotgun starts are generally only suitable for off peak times because to run a shotgun start one, or both *, of the courses must be empty. This means we can’t take any bookings for up to 2 hours before your tee time. This, in turn, means you would have to pay your green fees plus the equivalent of 60 green fees per course (to cover our losses) during peak times, which is a little rich for most of our golfers.

So, for off peak times we only charge a little extra for that. The pricing for that can be found in the Times and Pricing section of the website. By special arrangement we could consider running an after hours private event, subject to availability of staff.

If, however, you don’t want to pay for the shotgun start the alternative is that we split your group up across both the front and back courses, and groups go out one after the other – which means waiting on the first tee for the latter groups, and everyone finishing at different times.

To ensure your event and check-in process runs as smoothly and efficiently as possible, we’ll ask your whole group to arrive a minimum of 30 minutes before your booked tee time and come prepared with a list of pre-assigned teams of 5, and that people organise themselves into these groups to collect their trolleys and score cards before all the teams head out to begin play.

* most groups play a shotgun start on one of our 9 hole courses. Only exceptionally large groups could be split across both of our 9 hole courses to play a shotgun start (typically groups of 90+ players), at our discretion and subject to the appropriate fees.

All our pricing information can be found on the Times and Pricing page of our website and our booking system generates an instant quote when you fill in the form, before you submit so you can see an estimate before you commit.

To submit a booking request, please go to our website and click on BOOK A TIME, found on any of the pages, and it’ll take you through all the necessary information required for us to book you in. It will generate an instant quote for you, and then we will issue a payment request and secure your booking ASAP.

Please note bookings are not confirmed until you hear back from one of the SUPA GOLF team, after you submit your Booking Request.  

Whilst we endeavour to process all bookings within 24 hours of receipt, this may not always be possible due to the high volume received, particularly during peak periods such as Christmas, school holidays and public holiday weekends.  

All bookings are treated on a first come, first served basis, in the interest of fairness. We therefore kindly request that you do not submit multiple requests for the same booking or call to chase up.   We appreciate your patience.

If you need to request to cancel or make a change to an existing Booking Request (eg number of players, tee times, date etc), please either reply to your Booking Confirmation email, or submit a Non-Booking Enquiry form, found on the Contact Us page of our website.

Small Groups
Groups of up to 5 players, pay on arrival.

Large Groups
Groups of 6 players or more for SUPA GOLF or 10 players or more for SUPA PUTT (MINI GOLF), will be sent an invoice from our point-of sale- system Square (separate from their Booking Confirmation email) and are required to pay in full within 24 hours of Booking Confirmation / Invoice Date.

Please note that we can only hold unpaid bookings for 24 hours, after which time we may cancel any unpaid bookings to accommodate other enquiries as needed, especially during Busy Periods, such as Public Holidays, the run up to school holidays or Christmas and year end.

We don’t take deposits to secure bookings.

The reason we can’t take deposits is that it creates too much admin for us monitor, chase up and take additional payments for them – it simply isn’t sustainable for us due to the very high volume of bookings we have to process (thousands per month). If it helps you feel any better, we don’t even make exceptions for the largest groups (100+ players).

Please note that all payments are non-refundable.

Bookings can be rearranged or exchanged for a credit by giving 2+ days’ notice. Change of mind, no-shows and last-minute cancellations (within 48 hours of the playing / service date) are not entitled to a credit.

We do accept WA Consession cards, and photo id for seniors (over 65’s).

Unfortunately we do not offer student discounts.

We do accept WA Companion Cards.

We do accept Entertainment Vouchers.

If you are making an online booking, we will ask you to redeem the voucher and provide us the code in order to process the discount on your invoice.

If you are paying in person, we will ask you to redeem and show us the voucher at the kiosk, before processing your payment.

For 18 holes of SUPA GOLF, if you tee off anytime during the week (Monday to Friday; excluding Public Holidays), or before 10.00am or after 2.30pm at the weekend (Saturday or Sunday) you will be entitled to the off-peak discount. See Times & Pricing page of our website for prices.

We do offer gift cards that can be redeemed at any time, against any golf games and at the kiosk.

Please see link below:
Order Gift Cards Here

The gift cards can be for any amount and can be redeemed at any time within 24 months after purchase. They can also be delivered to the recipient immediately or scheduled for a later date e.g. birthday or Christmas.